This Refund & Cancellation Policy explains how QuickCV("we," "our," or "us") manages refund requests, payment disputes, and coin-related issues arising from the purchase and use of Coins within our platform. By purchasing or using Coins on QuickCV, you agree to the following terms.

1. Overview of the Coin System

• QuickCV operates on a coin-based usage model where Coins are used to access features such as CV generation, template selection, and portfolio management.
• Coins have no independent monetary value and cannot be refunded, transferred, exchanged, or redeemed for cash.
• Once a coin purchase is completed and credited to a user account, it is considered final.

2. Refund Eligibility

Refunds will only be considered under the following verifiable circumstances:

• Duplicate Transactions: If multiple charges occur due to a system or gateway error.
• Failed Credit or Technical Error: If payment succeeds but coins are not credited due to technical fault.
• Service Downtime: If verified technical failure prevents use for more than seven (7) consecutive working days.
• Legal Compliance: If a refund is required by applicable laws or directives.

3. Non-Refundable Cases

• User changes mind after purchase.
• User stops using QuickCV after buying coins.
• User deletes or deactivates their account.
• Coins have been partially or fully used.
• Dissatisfaction with AI-generated results.
• Technical issues caused by user's device, browser, or internet.
• Promotional or discounted transactions.

All coin transactions are final once processed successfully.

4. Refund Process

To request a refund under eligible conditions:

1. Email [email protected] within 7 calendar days of the transaction.
2. Include your account email, transaction ID, date/time, payment method, and a brief description.
3. Our team will review and respond within 7–10 business days.
4. If approved, refunds will be processed within 10 business days via the original payment method.
5. Bank or gateway service fees are non-refundable.

5. Adjustments & Credits

In certain cases, QuickCV may issue equivalent coin credits or extend coin validity instead of refunds. These adjustments are final and non-convertible to cash.

6. Cancellations

As QuickCV provides digital services with instant access, once coins are credited, orders cannot be canceled. Users may delete their accounts anytime, but deletion does not entitle them to refunds or recovery of remaining coins.

7. Disputes & Chargebacks

Users should contact [email protected] before initiating chargebacks. Accounts involved in fraudulent or abusive refund claims may be suspended. QuickCV's refund decisions are final once confirmed in writing.

8. Third-Party Payment Gateways

Transactions are processed via secure gateways (e.g., bKash, Nagad, Visa, Mastercard). Gateway service fees or taxes are non-refundable, but QuickCV will assist in verifying failed or duplicate payments.

9. Verification & Fraud Prevention

QuickCV may require payment proof or documentation before issuing refunds. Refunds are only sent to the original payment source. Accounts misusing refund provisions may face suspension.

10. Policy Updates

QuickCV reserves the right to revise this Refund & Cancellation Policy at any time. Updates will be published on our platform, and continued use signifies acceptance.